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Job Identification: 5195

Locations: Erbil, Iraq

Posting Date: 08/15/2022

Apply Before: 08/28/2022

Job Schedule: Full time

Grade: G7

Vacancy Type: Fixed Term

Rotational/Non Rotational: Non-Rotational

Contract Duration: 1 Year with Possibility for extension

Education & Work Experience: High School certificate - 7 years’ experience

Other Criteria: Relevant certifications in hardware and software management and application including Microsoft Certified Professional (MCP)

Required Languages: English

Desired Languages: Arabic

Vacancy Timeline: 2 Weeks

Job Category: Administration/Operations/Support


Job Description

The Position:

The ICT Associate implements ICT policies and standards, provides ICT and administrative support services and daily technical support to staff.

You will report to the International Operations Manager.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.  UNFPA’s new strategic plan (2022-2025), focuses on three transformative results: (a) ending the unmet need for family planning; (b) ending preventable maternal deaths; and (c) ending gender-based violence and harmful practices, including female genital mutilation and child, early and forced marriage.  

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.


Job Purpose:

You will support the management of the organisation’s resources, implementing ICT standards and applications, and manage data, information and workflow. You will provide ICT and administrative support services and daily technical support to Iraq Country Office staff.

You would be responsible for:

  • Supporting the implementation of ICT management systems and strategies; complying with corporate information technology standards for the Iraq Country Office, including providing input to mapping of processes, alignment with standard operating procedures and managing contract negotiations and vendor management;
  • Supporting the use of Enterprise Resource Planning software for improved business results and client services; ensuring effective functioning of Iraq Country Office hardware and software packages, including assisting with routine repairs, application management, maintaining supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention;
  • Ensuring ICT security through control of administrative rights to prevent the loading of unauthorised software; ensuring that desktop, laptop and server passwords and related policies are in line with established corporate standards;
  • Supporting networks administration, including the establishment of offsite backup, back up logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access;
  • Providing administrative support by ensuring the establishment and maintenance of Iraq Country Office databases and providing orientation and coaching to staff;
  • Assisting in the facilitation of knowledge management; participating in knowledge networks (e.g. Docushare); overseeing development and maintenance of a library of ICT related reference materials; research and retrieval of data from internal and external sources; preparation of statistical reports as required;
  • Participating in interagency working groups to ensure UNFPA’s issues and concerns are represented, and to leverage best practice.


Qualifications and Experience: 


  • Completed Secondary Level Education required. University Degree in Computer Science desirable.

Knowledge and Experience: 

  • Relevant certifications in hardware and software management and application including Microsoft Certified Professional (MCP);
  • 7 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications;
  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
  • Some experience in client support, such as, a Help Desk or User Support Unit;
  • Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.


  • Fluency in English; knowledge of other official UN languages, preferably Arabic, is desirable.


Required Competencies: 


  • Exemplifying integrity, 
  • Demonstrating commitment to UNFPA and the UN system, 
  • Embracing cultural diversity, 
  • Embracing change


Core Competencies: 

  • Achieving results,
  • Being accountable,
  • Developing and applying professional expertise/business acumen,
  • Thinking analytically and strategically,
  • Working in teams/managing ourselves and our relationships,
  • Communicating for impact


Functional Competencies:

  • Managing the organisation’s resources
  • Developing ICT standards and applications
  • Managing data, information and work flow


Compensation and Benefits:


This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.


UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Fraudulent notices, letters or offers may be submitted to the UNFPA fraud hotline

In accordance with the Staff Regulations and Rules of the United Nations, persons applying to posts in the international Professional category, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.

Workforce diversity:

UNFPA is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.



Should you have the required qualipications, apply by 28 August 2022 on: